Quantachrome Instruments a brand of Anton-Paar can support your instrumentation in the USA and via global field service group that can support your instrumentation needs. To obtain service or support for your AutoFlow BET+®, Monosorb®, Autosorb®, Quadrasorb®, Nova® series, UltraPyc®, PentaPyc®, ChemBET®, ChemStar™, Dynasorb™, PoreMaster®, Porometer™, iSorb™,VStar™, Riffler®, or Autotap® instruments please feel free to contact us direct (click here).
Quantachrome Instruments has a commitment to ensure that each customer receives prompt, professional, friendly and courteous service. If you need repair of your Quantachrome instrument, or have a problem with a sample analysis that does not seem to be application related, please contact our Service Department click here. Many problems can be easily identified and quickly rectified without recourse to a service visit. If physical repair is required, this can be effected on-site at your facility by one of our highly-trained service technicians or by returning the instrument to our factory. Our service personnel will be pleased to discuss the most time- and cost-effective way to minimize disruption to your lab operation.
When you first contact Quantachrome, please provide or have the following information readily available: instrument name and type (eg NOVA4200e), serial number (to be found on the plate affixed to the rear of the unit), detailed description of the problem (for example please note any error messages, valve status when problem was first noticed or any other abnormal indications), recent history of the unit (was the gas supply recently swapped, or was the unit relocated, or other external influence) and software and firmware versions (where appropriate). If a malfunction is suspected because of highly unusual data, please email an example or two of an affected data file together with any log file the instrument might have generated.
From time to time during the life time of Quantachrome Instruments, we will release software and firmware upgrades to improve reliability, and performance. Please contact your local service representative to see if your instrument qualifies for any software, or firmware upgrades. Whenever possible we recommend keeping your analytical laboratory surface area characterization instrumentation up to date with the most current software and firmware releases.
Quantachrome keeps a complete inventory of critical spare parts, accessories and spare parts. Please contact us, for assistance in assuring you are ordering the correct spare part, or accessory for your particular model of instrumentation.
Quantachrome's commercial material characterization laboratory can support all your material characterization needs at discounted rates during the time your instrument is under
service/repair. In addition to servicing customers in the USA, we regularly receive samples from customers all over the world. This includes standard surface area measurements such as BET, chemisorption, physisorption, porosity, pore size analysis, as well as many other surface characterization tests.